FREQUENTLY ASKED QUESTIONS

At Prapun, we strive to provide our customers with the best online shopping experience possible. That's why we offer fast and affordable shipping options to our customers. Our shipping times vary depending on the destination of the package and the shipping method selected at checkout. We offer standard shipping, which typically takes 3-5 business days for delivery which is free, and expedited shipping, which can take 1-2 business days for delivery. Please note that shipping times may be affected by factors outside of our control, such as weather conditions or carrier delays. We will do our best to keep you updated on any changes to your order's shipping status. If you have any further questions about our shipping policies, please don't hesitate to reach out to our customer service team.

Yes, we offer international shipping. However, please note that international orders must be prepaid and shipping charges will be communicated after the shipment is processed. The shipping amount has to be paid in advance (only for international shipping). We will do our best to ensure your package arrives at your doorstep in a timely and safe manner. Please contact us if you have any further questions regarding international shipping.

At Prapun, we want to make your shopping experience as easy and convenient as possible. That's why we offer order tracking for all our customers. Here's how you can track your order: 1. Log in to your Prapun account. 2. Click on 'My Orders' and select the order you wish to track. 3. You will be able to see the status of your order and the estimated delivery date. 4. If your order has been shipped, you can also track your order using the tracking number provided in your shipping confirmation email. If you have any questions about your order or need further assistance, please don't hesitate to contact our customer service team. We are always here to help

At Prapun, we take shipping and handling seriously and do our best to ensure that your order arrives in perfect condition and on time. However, if your order is lost or damaged during shipping, we have a process in place to assist you. For lost orders, please reach out to our customer service team via email or phone as soon as possible. We will open a case with the shipping carrier and work with them to locate your package. If the package is deemed lost, we will offer a refund or replacement. For damaged orders, please take photos of the damage and reach out to our customer service team via email or phone within 24 hours of delivery. We will work with you to resolve the issue by offering a refund or replacement. We understand that lost or damaged orders can be frustrating and inconvenient, and we apologize for any inconvenience caused. Our team is committed to resolving these issues as quickly and smoothly as possible.

Yes, we do offer expedited shipping options for our customers who require their orders to be delivered quickly. During the checkout process, you will be able to choose between standard shipping or expedited shipping. The cost and estimated delivery time for the expedited shipping will be displayed on the checkout page. Please note that expedited shipping may not be available for all products and destinations. If you have any questions or concerns regarding expedited shipping, please feel free to contact our customer service team.

Placing an order on our website is simple and easy. Follow these steps: 1. Browse our website and add the products you want to your cart by clicking on the "Add to cart" button. 2. Once you have added all the products you want to purchase, click on the "Cart" icon at the top right corner of the screen. 3. Review your order and make any necessary changes. You can also enter any discount codes you have at this stage. 4. Click on the "Checkout" button to proceed to the payment page. 5. Enter your shipping and billing information and select your preferred payment method. 6. Review your order one last time and click on the "Place Order" button to complete your purchase. Once your order is placed, you will receive an email confirmation with your order details. Your order will be processed and shipped to you as soon as possible. If you have any questions or need help placing an order, please don't hesitate to contact our customer service team. We are always happy to assist you.

At Prapun, we understand that sometimes orders may need to be changed or cancelled. If you need to make any changes to your order, please contact our customer service team as soon as possible. Yes, you can cancel your order before it has been shipped. Once your order has been shipped, it cannot be cancelled, but you can return the goods in their original condition and packaging for a refund or exchange. Please note that the return process may vary depending on the item and the reason for the return. We have a 07-day return policy for most items, but some restrictions may apply, such as time limits or condition requirements for returned items. If you have any questions or concerns about the return process, please contact our customer support team at onlineprapun@gmail.com. We are always happy to help

At Prapun, we offer a wide range of textiles and products that are handcrafted by skilled artisans. We specialize in handloom fabrics and offer a variety of products made from handloom silk, handloom cotton, and handloom linen. Our product range includes sarees, men's kurtas, women's kurtis, dupattas, stoles, pants, and shirts. We are committed to promoting traditional Indian textiles and supporting the livelihoods of artisans. All our products are ethically sourced and made with the highest quality materials. Shop with us today and experience the beauty and elegance of handloom textiles.

At Prapun, we strive to display the most accurate colors of our products on our website. However, please note that the colors you see on your device may vary due to differences in screen calibration and lighting. We recommend referring to the product description and any available customer reviews for additional insight on the product's color. If you have any specific questions or concerns about a product's color, please feel free to reach out to our customer service team for assistance.

Yes, we understand that sometimes you may need a specific size or color that we do not currently offer. That's why we offer the option for custom orders and basic alterations. After placing your order, simply contact our team at onlineprapun@gmail.com and inform them of your request. We will do our best to accommodate your needs and provide you with the perfect product. Please note that some requests may not be possible due to limitations in materials or production processes. Our team will inform you if we are unable to fulfill your request.

At Prapun, customer satisfaction is our top priority. If you are not completely happy with your purchase, we offer hassle-free returns and exchanges within 7 days of delivery. Please note that all returned items must be in their original condition, with tags attached and unworn. We do not cover the cost of return shipping, but we do offer free exchanges. For more information on our return and exchange policy, please visit our Returns page on our website. Link to our return policy page: Return Policy

At Prapun, we want to ensure that our customers are completely satisfied with their purchases. If for any reason you need to return or exchange an item, please follow these steps: 1. Contact us through our customer service email or phone number within 5 days of receiving your order. Provide us with your order number and the reason for your return or exchange. 2. If you are returning an item, we will provide you with a pre-paid shipping label. Please print and attach the label to the package and drop it off at your local post office. 3. Once we receive your package, we will inspect the items to ensure they are in their original condition with all tags and packaging intact. If the items are approved for return or exchange, we will process your refund or ship out your exchange item. Please note that we do not accept returns or exchanges on clearance sale items. If you have any other questions or concerns about our return and exchange policy, please don't hesitate to contact us. We are always happy to help

Yes, there are certain items that are not eligible for returns. These include: - Products that have been personalized or customized specifically for you, - Products that have been opened and used, - Products that have been damaged due to misuse or mishandling, including items that have been altered or modified in any way. - Products that have been purchased during a clearance sale or as part of a final sale. Please note that if you receive a damaged or defective item, you may be eligible for a replacement or a refund. Contact our customer service team for assistance with any returns or exchanges.

At Prapun, we want our customers to be completely satisfied with their purchases. If for any reason you are not happy with your purchase, you can return it within 7 days of delivery. Products must be in their original condition and packaging with all tags and labels attached. Please note that we do not accept returns on clearance sale items. For more information on our return policy, please visit our Returns page.

At Prapun, we understand that sometimes returns, refunds, or exchanges are necessary. We strive to make this process as easy and seamless as possible for our customers. If you are looking to return an item, please ensure that it is in its original condition and packaging and that you have the proof of purchase. Once we receive the item, we will process your refund within 7 business days. If you are looking to exchange an item, please contact our customer service team to initiate the process. Once we receive the item, we will process your exchange within 1-2 business days. We appreciate your patience and understanding during this process. If you have any further questions or concerns, please do not hesitate to contact us.

At Prapun, we accept various payment methods to make your shopping experience as convenient and hassle-free as possible. We accept payment through credit or debit cards (Rupay, Visa, Mastercard, American Express, Discover). We also offer the option of paying via bank transfer or cash on delivery (COD) for selected locations. Please note that payment methods may vary depending on your location and the products you purchase. Rest assured that all payment options are secure and encrypted to protect your personal and financial information. If you have any further questions regarding our payment methods, please do not hesitate to contact our customer support team. We are always here to assist you in any way we can.

Yes, we take the security of your financial information very seriously. Prapun uses industry-standard SSL encryption technology to ensure that your payment information is protected from unauthorized access or interception. We also never store your payment details on our servers, so you can feel confident that your information is safe when you make a purchase with us. If you have any concerns about the security of your payment information, please don't hesitate to contact our customer support team.

No, we do not store any credit card information on our website or servers. All payments are processed through secure third-party payment gateways, such as Razorpay, and Payu, which are fully compliant with industry standards for data security and encryption and Regulated with RBI. Your payment information is kept safe and confidential throughout the transaction process.

All prices listed on the Prapun online store are in Indian Rupees (INR). However, during the checkout process, customers may choose to pay in their local currency using their preferred payment method. The conversion rate will be determined by the customer's bank or payment provider. Please note that the final amount charged may slightly differ from the displayed prices due to currency fluctuations. To view prices in your local currency, please follow the below steps. On the desktop, click the currency switcher in the top right corner of the webpage. On a Mobile device, access the menu bar in the top right corner and select your currency using the currency converter option.

At Prapun, we take pride in sourcing the finest materials for our textiles. We work closely with Indian handloom weavers to manufacture a range of handloom fabrics, including cotton, silk, khadi, linen, and more. Our textiles are also block printed by skilled artisans from different parts of India, using traditional techniques that have been passed down through generations. If you have any specific questions about the materials used in our textiles, please don't hesitate to contact us. We would be happy to provide you with more details and answer any questions you may have.

At Prapun, we strive to be environmentally conscious and responsible. However, not all of our textiles and dyes are eco-friendly. We do mention on the product page on which we use eco-friendly dyes. We encourage our customers to read the product descriptions carefully before making a purchase. If you have any questions or concerns about the sustainability of our products, please feel free to contact our customer support team.

Yes, absolutely! Our team at Prapun is always here to help you with any questions or concerns you may have about our products. You can reach out to us through our customer service hotline or send us an email. Our knowledgeable representatives will be more than happy to guide you and provide personalized recommendations based on your needs and preferences. We want to ensure that you are completely satisfied with your purchase and have a positive shopping experience with us. Don't hesitate to reach out to us for assistance

At Prapun, we understand the importance of safeguarding your personal information. We take every possible measure to ensure that your personal data is protected from unauthorized access, disclosure, alteration, and destruction. Here are some of the ways we protect your data: 1. Secure Socket Layer (SSL) encryption: We use SSL encryption to protect your personal information during transmission. SSL is a standard security protocol that establishes an encrypted link between your browser and our servers. 2. Firewalls: We have firewalls in place to prevent unauthorized access to our servers. 3. Password protection: We require strong passwords for all user accounts, and we encourage our users to change their passwords regularly. 4. Limited access: We limit access to your personal information to only those employees who need it to provide you with our services. 5. Regular security audits: We conduct regular security audits to identify and address any vulnerabilities in our systems. We value your privacy and are committed to protecting your personal information. If you have any questions or concerns about our privacy practices, please don't hesitate to contact us.

No, we do not share your data with third parties. We value your privacy and ensure that all your information is kept safe and secure. Any personal data that we collect from you is only used to process your order and provide you with the best possible service. We do not sell or rent your information to any third party. For more information on our privacy policy, please visit our Privacy Policy page. If you have any concerns or questions regarding your data, please do not hesitate to contact us.

At Prapun, we take online security very seriously. We use industry-standard encryption technologies and secure payment gateways to protect your personal and financial information. Our website is regularly monitored and updated to ensure maximum security. We also provide our customers with the option to enable two-factor authentication for added protection. Additionally, we never share or sell your personal information to third parties. You can shop with confidence knowing that your information is safe and secure with Prapun.

Yes, you can opt out of email communications from Prapun. Simply click the unsubscribe link located at the bottom of any promotional email you receive from us. Alternatively, you can contact our customer service team and request to be removed from our email list. Please note that even if you opt out of email communications, you may still receive important updates related to your orders or account.

At Prapun, we take the privacy and security of our customers' data very seriously. Our website uses only Necessary cookies to enhance the user experience and provide relevant information about our products and services. We do not share or sell any user data to third-party companies. We only collect and store data that is necessary for processing orders, providing customer support, and improving our services. This includes information such as name, address, email, and payment details. All user data is encrypted and stored securely on our servers, and we comply with all relevant data protection regulations. Customers have the right to access, modify, or delete their personal information at any time. If you have any questions or concerns about our privacy policy, please contact us for more information.

At Prapun, we are committed to providing our customers with the best possible shopping experience. If you have any questions or concerns regarding our products or services, our customer support team is here to help. You can reach us by emailing on onlineprapun@gmail.com or call us at +91-9711977749 (WhatsApp) or by filling out the contact form on our website. Our team is available from 10:00 AM to 10:00 PM (IST) Monday to Saturday and will respond to your inquiry as soon as possible. In addition to email support, we also offer live chat support on our website during business hours. Simply click on the chat icon in the bottom right corner of your screen to connect with a representative. Thank you for choosing Prapun. We look forward to serving you